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Accessibility for Ontarians with Disabilities Act (AODA)

AODA TTLT Policies 

Thames Talbot Land Trust Accessible Service Policy

The Thames Talbot Land Trust is committed to excellence in serving all visitors, including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, the Thames Talbot Land Trust will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.  The notice will be made public on the Thames Talbot Land Trust website.

Please note that there are some limitations to the accessibility of the TTLT office building.  A ramp is available at the south entrance of the building.  An individual requiring the use of a ramp is advised to call before visiting the office.

Notice of availability

The Thames Talbot Land Trust will notify the public that our documents related to accessible customer service are available upon request by posting a notice on the Thames Talbot Land Trust website.

Modifications to this or other policies

In the development of its policies, practices and procedures, the Thames Talbot Land Trust will give consideration to the principles of dignity, independence, integration and equal opportunity for people with disabilities. 

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our properties that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany him or her on our premises or at our events.  Fees will not be charged for support persons.

Training

All employees of the Thames Talbot Land Trust deal with the public. Training will be provided to all employees on an ongoing basis. Training will include:

  • an overview of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the customer service standard;
  • TTLT’s plan related to the customer service standard;
  • how to interact and communicate with people with various types of disabilities;
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person; and
  • what to do if a person with a disability is having difficulty in accessing TTLT’s goods and services.

Employees will also be trained when changes are made to our plan.

Feedback process

Customers who wish to provide feedback on the way the Thames Talbot Land Trust provides goods and services to people with disabilities can provide feedback in the following way(s):

  • by e-mail (thamestalbot@ttlt.ca);
  • by telephone (519-858-3442);
  • by mail (Thames Talbot Land Trust, P.O. Box 25054 London Ontario N6C 6A8); or
  • in person.

All feedback and complaints will be reviewed by the Executive Director and, if necessary, the Board of Directors of the Thames Talbot Land Trust.   Customers can expect to hear back within 30 business days.

References:

Workers should refer to the following documents for more information:

Accessibility for Ontarians with Disabilities Act, 2005

http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_05a11_e.htm

Feedback 

Please click here to provide feedback through our comment card. 

Please click here to view the comment card in an enlarged format.  

If you have a disability and need to access TTLT's AODA policies or our feedback procedures in a different format, please contact us at thamestalbot@ttlt.ca or by phone at  (519) 858-3442